I followed up with an email stating that I would agree to pay the service fee and reimburse him for the part, but that I would not pay the labor charge. He emailed me back to concede and agreed that the labor was unauthorized and he adjusted the bill. This put his price of $129 + tax more in line with the going rate for a capacitor replacement in the area, so I paid the bill.
1 - A capacitor replacement is a 15 minute job to diagnose and replace (I've seen it done multiple times). He charged me a full service call plus an additional 45 minute labor charge on top of it. I called 3 or 4 other HVAC companies - none of them were higher than $120 for the same work; here he's overcharged me by about $70.
I highly recommend this company! Our refrigerator stopped working a few weeks ago and Brian was able to come look at it the very next day. This company is very professional and easy to work with.
I highly recommend BMS Heating and Cooling. I work for a busy Orthopedist office in Teays Valley we had unit go out called BMS they came quickly and were very reasonable. Since then we have used them for various projects business and personal and have been very pleased...
You make your own decision about BMS. Anyone reading this who's done with them in the past should review your invoices and make sure you've paid for exactly what was done and nothing more. If you suspect overcharges, take it up with him or the Attorney General.
BEWARE - OVERCHARGES AND UNAUTHORIZED WORK
As for me, I'm done with BMS. I'll go elsewhere.
BMS fixed diagnosed my issue with my heating unit, ordered the parts, and installed efficiently and the cost was reasonable. The technician was professional and even checked on the warranty coverage. I had another HVAC company out twice over prior to calling BMS because my electric bill almost tripled and in two visits with two different technicians they still did not locate the issue. If there are any future issues I will call BMS. I was very satisfied with the cost, efficiency, and professionalism.
I thought maybe this experience opened his eyes not to treat customers that way, but then I got a text message from him bashing me; he said that I was greedy. Clearly he did not learn from this and is mad that I was one of the customers who stood up to him.
2 - I did NOT authorize the repair. I only asked him to check the unit to see what the problem was, and he never called to tell me what was going on or how much it would cost to fix it.
Great service, I called on Monday and they were here the next morning! The service was professional and they did not try to oversell me. The technician was on time and I highly recommend this company.
HOW IT WAS RESOLVED
I called Brian; not once did he apologize for not getting prior authorization. He tried to claim that I told him to just fix it; I assure you, I did not. That's not the way anyone works - you get an estimate, then you choose to proceed or not. He felt fully justified in his actions.
BMS was sent to diagnose a failed AC unit shortly after they replaced the fan motor. I was shocked to find that a few hours later, I had a bill for over $190 in my email. I called Brian to find out what was going on (keep in mind, I had no contact at this point and didn't even know he had been on-site). He proceeded to tell me that it was the capacitor and that he already fixed it. There are two major issues here:
Bms Heating Cooling Refrigeration is a US Plumber based in Winfield, West Virginia. Bms Heating Cooling Refrigeration is located at 5368 WV-34, Winfield, WV 25213, USA.
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